IMPROVEMENT

Improvements Across the Entire Rental Experience

Melissa Wosh··permalink

Of the 100+ upgrades being showcased today, other highlights include:

Faster checkout process: We’ve reduced the number of steps for new guests to confirm their first reservation.
Arrival guide: Easy access to all the helpful information a guest needs (directions, door codes, Wifi and message the Host option) before check-in.
Updated reviews: Guests now have a fuller spectrum, from critiques to compliments, to rate their stay.
Clearer Cancellations: Refreshed cancellation policies increase clarity for both guests and Hosts.

All-new Today tab: A new centralized home base to make it easier for Hosts to manage bookings and daily tasks. Here they will see new booking requests, upcoming reservations as well as details of current guests and quick links to the most used Host tools.
New welcome to hosting page: A redesigned hub for new Hosts with helpful articles and testimonials as well as an improved tool to estimate potential earnings from hosting based on nightly rates and occupancy in their immediate area.
Inbox improvements: Messages now load up to 10 times faster and new features include Personalized Quick Replies which let Hosts reply with one tap to guests’ often-asked questions, and Scheduled Messages which automates sending reminders, like checkout instructions.
Dedicated Superhost support: A dedicated support team for Superhosts and Host Community Leaders giving our most experienced Hosts priority access to our most experienced support agents.